Post Convention

The 47th Annual Convention in Seattle was full of new information.  For those that missed our area meetings here in Norwalk in June, the information was all new to you.  WorkCenter and DryBook Mobile will be rolling out new versions starting July 17.  Our trainership will be getting them later in the summer.  I believe ...

Sleepless in Seattle

Sleepless in Seattle
On to Convention next week in Seattle.  Looked at the weather for the next few days out there and it will be very unSeattle like.  High 80’s, low 90’s  and NO RAIN!  Looking forward to seeing everyone next week. Be sure to take advantage of all that the convention will have to offer. Great workshops, networking ...

User Management

When an employee leaves the franchise, is the Single Sign On disabled? And, if it is, does someone remember to update the users in WC?  Any time a new employee is added (or deleted) from the staff, the person who sets up the SSO’s should go in and update users in WCM to update WorkCenter, ...

Next week

Next week
I am really excited about the area meetings next week.  Spencer and I have some great stuff to show and teach you.  Contrary to popular belief, Servpro Industries is not out to make life difficult for franchises.  There are some really great features in WCO that a lot of franchises are unaware exist.  I was at ...

Where did the money come from??

Anybody notice the WCM release notes from last week?  A new field was added to the Referral /Revenue Generated Report.  Corporate added Business type to the report.  Now, franchises can track the revenue from a particular type of COI.  How much of your volume comes from Plumbers?  How much from Insurance Agencies?  This is a ...

Here to Help

Do you know your customers can be kept informed of the progress being made in drying out their home?   There is a Here to Help® Connection that will provide daily updates to customers on the drying progress of residential water loss jobs.  For jobs that meet certain criteria, your customer is notified by email ...

Finding your assets

Hard to believe that it is just about 2 years since we starting implementing WorkCenter.  I know, I can hear the groans already.  I completely get the fact that change tends to be hard.  Line forms behind me for that one.  We actually had a franchise try to get a job through audit that had ...

2017 Kickoff Video

SERVPRO TV has released the 2017 kickoff, hosted by Rick Isaacson.  It was a very informative episode.  It contained segments with Jeff Fields, Chad Lewis, John Sooker, Laura Williams Chris Layfield, Jennifer Bowers, Maria Young, Dave Loeb and Donna Dutton.  These names should be familiar to you as they are frequently the authors of many of ...

Tis the Season…….

Tis the Season.......
Well, I didn’t keep my New Years 2016 resolution.  Is anyone surprised?  I am not. However, I do know there is exciting stuff coming down the pike in 2017 from Servpro Industries. And, contrary to popular belief, these changes are being made to help the franchise.  As I say in my classes, the changes are ...

Ch-Ch-Ch-Ch-Changes!!!

Coming to you from beautiful downtown Gallatin, TN.  Jeff Fields and Jason Wix are currently going through their presentation. Lots of cool stuff coming down the pike!!!  The IT department and I share the same philosophy- work smarter, not harder!!  Within a relatively short period of time, new functionality, audit scrub, the demise of DryBook ...