Well, how about that!

For those who have attended the area meetings this week, you know Spencer Button from Servpro Industries was here teaching the Xactimate Integration and showing off the new features “coming soon” into DryBook and WorkCenter Office.  He also gave a great tip about adding and labeling photos in DryBook Mobile that can be used RIGHT NOW! ...

Thank you for choosing SERVPRO®

Good morning.  Thank you for choosing SERVPRO, how can we help you?  This is often the first interaction the customer will have with your franchise.  Their perception of the franchise and its employees will be formed almost immediately with this short interaction.  Obviously, you want to put your best foot (or voice) forward.  The following link will ...

We should all keep this in mind

The ultimate goal is to have every job done through WorkCenter Office (WCO) and Drybook.  There are any number of reasons for this.  First, if used correctly, it can be a tool that holds any and all information regarding a specific job.  Second, it will serve as a resource to plan for the future. Third, ...

uh oh

We always talk about the updates that are made to software we use.  We are notified every time Apple updates our phones.  With the apps in the cloud now, we don’t even have to do anything to receive these updates.  Most of the time, we never even think of the “hardware.”  I learned the hard ...

The Game Plan

The Servpro Industries Focus for March is The Game Plan.   In order to execute a great game plan, you have to have the tools needed.  We all have the tools we need in terms of DyBook and WorkCenter, both Office and Marketing.  If these tools are used efficiently and effectively, the franchise will see great ...

Cycle time

As I have mentioned before, how a job is classified makes a difference in scores.  A job can be classified as standard or non-standard.  Upon dispatch, it is assumed that all jobs are standard, meaning there will be a 3-4 day drying time.  If, upon arrival, this turns out not to be the case, on ...

You are never too smart…

You are never too smart...
Lately, I have been on the road more, visiting more and more franchises.  I always learn something from you!! Recently, I learned something about DryBook Mobile.  You don’t need to have the address of the job written down on a piece of paper.  All you need to do is swipe to the left on the ...

Reduce duplication of effort!

Or as I say in my classes, work smarter, not harder.   Xactimate® now integrates with DryBook™! For any XactAnalysis® job, you can now begin your estimate in Drybook™ and once the job is checked back into WorkCenter™ Office, the estimate can be sent to Xactimate®.  Spencer at Servpro Industries has held webinars outlining how ...

DryBook and the Audit System

By now, franchises have been made aware of the initial inspection questions in DryBook.  If the franchise encounters a situation that hinders the production of a job, such as no access to the job site, answering yes to the first question on the initial inspection page will, in effect, “stop the clock” on the cycle ...

Initial Inspection-Your New Best Friend

Lately, the audit department has been getting a few complaints from franchises getting “dinged” for drying time.  If a franchise cannot get access to the loss for reasons that are beyond their control, there are things that can be done to minimize or even eliminate the penalties received.  I teach in my DryBook classes the value of ...