Well, how about that!

For those who have attended the area meetings this week, you know Spencer Button from Servpro Industries was here teaching the Xactimate Integration and showing off the new features “coming soon” into DryBook and WorkCenter Office.  He also gave a great tip about adding and labeling photos in DryBook Mobile that can be used RIGHT NOW! ...

Smaller and Smaller

Long ago, promises were made about being able to check on your business operations from a beach chair in Hawaii.  There were plenty of jokes about how “soon” that would be possible.  My favorite answer when somebody asks me “When” is “Eventually”.  You can attach any time frame to that word and be right. Well, ...

New Features Added

If you have been following the Release Notes on ServproNET, you realize there is some new functionality available in WorkCenter Office.  There is a job lock icon in the FNOL. Currently and probably only for the rest of this week, if a production technician has the job checked out, NO, and I mean absolutely no ...

How am I doin’?

How am I doin'?
A popular former mayor of NYC used to open his press conferences with this sentence.  He looked to the press to get their opinions of his administration.  Most people want to know “how am I doing?”  WorkCenter Marketing can tell you and your SMR how they are doing.  I am finding that most franchises are ...

Thank you for choosing SERVPRO®

Good morning.  Thank you for choosing SERVPRO, how can we help you?  This is often the first interaction the customer will have with your franchise.  Their perception of the franchise and its employees will be formed almost immediately with this short interaction.  Obviously, you want to put your best foot (or voice) forward.  The following link will ...

Work Orders can be emailed!

What happens when a new job is received in the office after the crews have already left?  Do you make a phone call and hope the crew chief has a clean piece of paper available to write all the information down?  Or do you take advantage of the functionality within WCO to email the work ...

We should all keep this in mind

The ultimate goal is to have every job done through WorkCenter Office (WCO) and Drybook.  There are any number of reasons for this.  First, if used correctly, it can be a tool that holds any and all information regarding a specific job.  Second, it will serve as a resource to plan for the future. Third, ...

A refresher course

How many franchises have heard of the monthly webinar called Office Space?  It is group specifically geared toward franchise office staff. Not Production, Not Marketing, Not Owners. The calls are usually the last Thursday of the month and last no more than 30 minutes.  I have been listening to the calls almost since the beginning.  ...

Following Directions

My habit since WorkCenter was released has become to regularly check the release notes to try and keep on top of the changes that are taking place.  The rate of change has slowed down of late but knowing that DryBook is being incorporated into WC “soon” has kept me looking just as frequently.  While at ...

uh oh

We always talk about the updates that are made to software we use.  We are notified every time Apple updates our phones.  With the apps in the cloud now, we don’t even have to do anything to receive these updates.  Most of the time, we never even think of the “hardware.”  I learned the hard ...