Marketing Referrals

Marketing Referrals
I have been asked, how does a new job get tied to the correct SMR?  The answer is by the referral source on the Contact Information tab of the FNOL.  In the upper right hand corner, there is the Referral Name box.  Enter the contact name(not Business) in the Referral Name box and this will tie ...

WCO Helpful hints

WCO Helpful hints
The beauty of hosting a blog is that I can post when it is necessary and even bring in “guest bloggers” when they can say it better than I!  Such is the case today.  Andrea Necci, a Franchise Business Consultant from Servpro of The Fingerlakes, has put together the following regarding cancelling jobs in WorkCenter. ...

FFA’s are coming! FFA’s are coming!

It’s the most wonderful time of the year!!!  NOT!  I can hear the collective groans from here.  Each franchise owner should have received their FFA appointment date and time by now.  We are starting much earlier this year to avoid the calls of “We are too busy to do this!”  We will be done with ...

Equipment

Unlike DryBook Desktop, which only allowed us to enter air movers, dehumidifiers, and moisture meters, ANY asset that the franchise owns can be added to WorkCenter Office.  This includes any vehicles, specialty drying equipment, office furniture-anything that you would like to track.  Unfortunately, that doesn’t mean that any other type of equipment can be used ...

Phase 1 and 2 WorkCenter Implementation Complete-Check!!

With the exception of one (or two) franchises, our trainership has been trained and fully converted onto WorkCenter!!  Let the weather events begin!!  Now, that’s not to say it has all been smooth sailing.  For the most part it has been, but as in life, bumps in the road appear once in a while.  Most ...

See you tomorrow!!

Tomorrow and Saturday are shaping up to be full of interesting information for all franchises!  We have great vendors, terrific speakers and new applications on the verge of being launched!  Plus, it is always great to be around your peers and maybe gain new insight and breathe new energy into your franchise. Okay, so maybe ...

Yes, you must use…

DryBook Mobile for all of the water jobs you are getting.  A streamlined audit needs to include the use of DBM.  This is directly from Servpro Industries.  The Servpronet website initially has left room for interpretation, but our official interpreter(Fred) has gotten the word directly from Gallatin that DryBook Mobile must be used for water ...

Wow!

Oh boy!  We now have the second coming of the Polar Vortex! Tennessee encased in ice and snow!  Yikes!!  I know franchises have been slammed.  Bad time of year for this to happen.  Ha!  Especially when I need information from franchises.  I have completed most of the franchise FFA’s for this “season”.  I did notice ...