Tis the Season…….

Tis the Season.......
Well, I didn’t keep my New Years 2016 resolution.  Is anyone surprised?  I am not. However, I do know there is exciting stuff coming down the pike in 2017 from Servpro Industries. And, contrary to popular belief, these changes are being made to help the franchise.  As I say in my classes, the changes are ...

Referrals anyone?

Sat in on an interesting conference call yesterday.  The topic was everybody’s favorite, WorkCenter Marketing.  As I visited more and more offices this fall, I heard a familiar refrain; “the reporting is not giving us the information that we need.”  Yesterday’s call was addressing just that.  And if they (Corporate) can deliver what was discussed, I believe ...

Ch-Ch-Ch-Ch-Changes!!!

Coming to you from beautiful downtown Gallatin, TN.  Jeff Fields and Jason Wix are currently going through their presentation. Lots of cool stuff coming down the pike!!!  The IT department and I share the same philosophy- work smarter, not harder!!  Within a relatively short period of time, new functionality, audit scrub, the demise of DryBook ...

Office Space

Servpro Corporate has a new monthly webinar/conference call that is targeted specifically towards office staff.  Not Marketing, not Production, not Owners.  It is called Office Space and is a 30 minute call with great information.  It happens the last Thursday of every month.  September’s call revolved around the Xactimate Integration that is now available in WCO. ...

Hellooooooooo? Anybody out there??

Those of you who have been to any of my classes know my philosophy is working smarter-not harder!  I teach my classes to make everyday tasks or processes easier and less painful.  In June, the integration between Xactimate and WorkCenter became active.  To date, we have only a handful of franchises actively using the integration. ...

HOT! HOT! HOT!

HOT! HOT! HOT!
    Okay, now that we have all gotten over the surprise of the convention being in Las Vegas this year, we need to prepare to make the most of our time out there!     Be sure to pack cool, light colored clothes.  109 degrees will be a “cool” day. Good luck to those playing ...

Reduce duplication of effort!

Or as I say in my classes, work smarter, not harder.   Xactimate® now integrates with DryBook™! For any XactAnalysis® job, you can now begin your estimate in Drybook™ and once the job is checked back into WorkCenter™ Office, the estimate can be sent to Xactimate®.  Spencer at Servpro Industries has held webinars outlining how ...

The only constant thing is change

The only constant thing is change
As I mention in every WorkCenter class I teach, check the release notes often.  Since WorkCenter is relatively new, updates will be happening at a rapid fire pace.  Although this pace has slowed down a bit, changes are still being made. There is a change scheduled to be implemented next Monday night, May 9.  Please ...

Released today!!

Released today!!
In today’s bulletin pack is a bulletin that I have been waiting for since-well, for a while! Bulletin 4962-F. Those of you attending Lori’s Marketing Clubs this week and next will get to see a demo of the new WorkCenter Marketing Manager Mobile app for iPhone and iPad!!  It will, hopefully, remove reluctance to use WorkCenter ...

Attention!!! Attention!!!!

Attention!!!  Attention!!!!
Please take the time to read the Monday Bulletin pack today.  DryBook Mobile version 2 has been released.  Bulletin 4940-F details the steps each franchise has to take to download, install and start using DBM ver 2.  It is imperative that each franchise take these steps as DBM ver 1 will STOP WORKING on April ...