DryBook and the Audit System

By now, franchises have been made aware of the initial inspection questions in DryBook.  If the franchise encounters a situation that hinders the production of a job, such as no access to the job site, answering yes to the first question on the initial inspection page will, in effect, “stop the clock” on the cycle ...

Local job vs Dispatch Job

Quite often a job will begin locally and then a few days (okay, maybe weeks) later, the job will be dispatched to the franchise from the Call Center and appears in WorkCenter.  What to do??  We actually had the same issue with DryBook.  Our advice then was to keep your local job, make sure the ...

Happy Valentine’s Day

Happy Valentine's Day
Happy Valentine’s Day to All!           Stay Warm!!!

Stages of Development

Most franchise owners are aware of the Stages of Development model that Servpro Industries has created.  It guides a franchise along in terms of volume, staffing, equipment and where the franchise should be in its life. The Stages board has recently revised the percentages that franchises should measure their expenses against.  It is quite amazing ...

Searching and Avoiding

Contrary to popular belief, sometimes more is not always better.  This is exactly the case in WorkCenter Office.  Last year we had so many training classes for office and I showed the videos that Spencer recorded to go along with the Ashley Jenkins scenario.  I even watched the videos with you-for the most part!  Fast ...

WorkCenter

Judging by the emails, phone calls, and questions I have been getting, franchises are using WorkCenter. Although I do keep the emails to answer, a lot of questions have been answered and those I can’t answer  get collected for a phone call to Corporate.  Sometimes the questions can be answered procedurally. Other times, an enhancement ...