It’s never to early

One of the workshops at convention last week centered on the budgeting feature that exists in QuickBooks.  I would bet that not many franchises use this feature.  It is a very useful idea that can actually help a franchise manage its costs.  Budgets are fairly easy to set up.  There is functionality that allows a ...

Post Convention

The 47th Annual Convention in Seattle was full of new information.  For those that missed our area meetings here in Norwalk in June, the information was all new to you.  WorkCenter and DryBook Mobile will be rolling out new versions starting July 17.  Our trainership will be getting them later in the summer.  I believe ...

Sleepless in Seattle

Sleepless in Seattle
On to Convention next week in Seattle.  Looked at the weather for the next few days out there and it will be very unSeattle like.  High 80’s, low 90’s  and NO RAIN!  Looking forward to seeing everyone next week. Be sure to take advantage of all that the convention will have to offer. Great workshops, networking ...

Well, how about that!

For those who have attended the area meetings this week, you know Spencer Button from Servpro Industries was here teaching the Xactimate Integration and showing off the new features “coming soon” into DryBook and WorkCenter Office.  He also gave a great tip about adding and labeling photos in DryBook Mobile that can be used RIGHT NOW! ...

User Management

When an employee leaves the franchise, is the Single Sign On disabled? And, if it is, does someone remember to update the users in WC?  Any time a new employee is added (or deleted) from the staff, the person who sets up the SSO’s should go in and update users in WCM to update WorkCenter, ...

Next week

Next week
I am really excited about the area meetings next week.  Spencer and I have some great stuff to show and teach you.  Contrary to popular belief, Servpro Industries is not out to make life difficult for franchises.  There are some really great features in WCO that a lot of franchises are unaware exist.  I was at ...

Smaller and Smaller

Long ago, promises were made about being able to check on your business operations from a beach chair in Hawaii.  There were plenty of jokes about how “soon” that would be possible.  My favorite answer when somebody asks me “When” is “Eventually”.  You can attach any time frame to that word and be right. Well, ...

New Features Added

If you have been following the Release Notes on ServproNET, you realize there is some new functionality available in WorkCenter Office.  There is a job lock icon in the FNOL. Currently and probably only for the rest of this week, if a production technician has the job checked out, NO, and I mean absolutely no ...

Where did the money come from??

Anybody notice the WCM release notes from last week?  A new field was added to the Referral /Revenue Generated Report.  Corporate added Business type to the report.  Now, franchises can track the revenue from a particular type of COI.  How much of your volume comes from Plumbers?  How much from Insurance Agencies?  This is a ...

Here to Help

Do you know your customers can be kept informed of the progress being made in drying out their home?   There is a Here to Help® Connection that will provide daily updates to customers on the drying progress of residential water loss jobs.  For jobs that meet certain criteria, your customer is notified by email ...