A refresher course

How many franchises have heard of the monthly webinar called Office Space?  It is group specifically geared toward franchise office staff. Not Production, Not Marketing, Not Owners. The calls are usually the last Thursday of the month and last no more than 30 minutes.  I have been listening to the calls almost since the beginning.  ...

Following Directions

My habit since WorkCenter was released has become to regularly check the release notes to try and keep on top of the changes that are taking place.  The rate of change has slowed down of late but knowing that DryBook is being incorporated into WC “soon” has kept me looking just as frequently.  While at ...

uh oh

We always talk about the updates that are made to software we use.  We are notified every time Apple updates our phones.  With the apps in the cloud now, we don’t even have to do anything to receive these updates.  Most of the time, we never even think of the “hardware.”  I learned the hard ...

The Game Plan

The Servpro Industries Focus for March is The Game Plan.   In order to execute a great game plan, you have to have the tools needed.  We all have the tools we need in terms of DyBook and WorkCenter, both Office and Marketing.  If these tools are used efficiently and effectively, the franchise will see great ...

Cycle time

As I have mentioned before, how a job is classified makes a difference in scores.  A job can be classified as standard or non-standard.  Upon dispatch, it is assumed that all jobs are standard, meaning there will be a 3-4 day drying time.  If, upon arrival, this turns out not to be the case, on ...