By now, franchises have been made aware of the initial inspection questions in DryBook. If the franchise encounters a situation that hinders the production of a job, such as no access to the job site, answering yes to the first question on the initial inspection page will, in effect, “stop the clock” on the cycle time. The job will become a non-standard job. After answering yes to any of the questions, the due date must still be advanced on the Active Jobs monitor. If not, the franchise will become red-lighted after the initial upload becomes overdue.
That being said, please be aware that points will still be lost upon audit. There is a note that will pop up when you advance the due date informing you of the loss of points. The points lost will be 2 ½. However, if the initial inspection questions are not answered and the due date isn’t advanced, the franchise could lose 15 points upon the final audit due to long cycle time. The argument has been made with several departments at Servpro Industries that no points should be lost as the issue(s) is/are beyond the franchises control. Because Servpro Industries is following the response times set in the contracts, the loss of points by the audit system will remain as it currently stands.
I know, I know, I can hear you all now……. I spent the better part of yesterday trying to get to the bottom of this. It doesn’t make any sense or seem fair to the franchise. There are plans to put client rules into WorkCenter. Hopefully the audit system will be better at that point.