Cycle time

As I have mentioned before, how a job is classified makes a difference in scores.  A job can be classified as standard or non-standard.  Upon dispatch, it is assumed that all jobs are standard, meaning there will be a 3-4 day drying time.  If, upon arrival, this turns out not to be the case, on the initial inspection tab, answering one of those 5 or 6 questions will make a difference.  Especially when it comes to the final score.  Not only does a high score avoid a red light for the franchise, it will avoid the label of “outlier”.  We have started using Tableau software which allows us to analyze many different data points.  Franchise owners got a taste of this with information that was disseminated at the Board meetings earlier this winter.  We now have at our finger tips such a wealth of information.  When your FBC (Lori, Lou, Robert, Larry and even me!) comes to visit you, this information can be shared with you with the intent to help you in your franchise operations.  As I heard on a conference call today, you don’t want to be identified as an outlier.  With that comes a lot of attention.  More than you probably want.