Do you know your customers can be kept informed of the progress being made in drying out their home? There is a Here to Help® Connection that will provide daily updates to customers on the drying progress of residential water loss jobs. For jobs that meet certain criteria, your customer is notified by email of this portal. Effective March 20, 2017, this went into effect for local jobs. There is a User Guide on ServproNET that each of your crew chiefs, production managers, and office staff should know about. https://www.sso.servpronet.com/connect/pdf-viewer?url=/connect/Resources/Documents/Training/Manuals/English/Here%20to%20Help%20User%20Guide_V5.pdfsso.servpronet.com/connect/pdf-viewer.
The emails are sent automatically. The franchise cannot opt out of this program. It is best to have your staff knowledgeable about the program before a frantic customer calls your office.