How am I doin’?

How am I doin'?
A popular former mayor of NYC used to open his press conferences with this sentence.  He looked to the press to get their opinions of his administration.  Most people want to know “how am I doing?”  WorkCenter Marketing can tell you and your SMR how they are doing.  I am finding that most franchises are ...

Finding your assets

Hard to believe that it is just about 2 years since we starting implementing WorkCenter.  I know, I can hear the groans already.  I completely get the fact that change tends to be hard.  Line forms behind me for that one.  We actually had a franchise try to get a job through audit that had ...

Thank you for choosing SERVPRO®

Good morning.  Thank you for choosing SERVPRO, how can we help you?  This is often the first interaction the customer will have with your franchise.  Their perception of the franchise and its employees will be formed almost immediately with this short interaction.  Obviously, you want to put your best foot (or voice) forward.  The following link will ...

Work Orders can be emailed!

What happens when a new job is received in the office after the crews have already left?  Do you make a phone call and hope the crew chief has a clean piece of paper available to write all the information down?  Or do you take advantage of the functionality within WCO to email the work ...

We should all keep this in mind

The ultimate goal is to have every job done through WorkCenter Office (WCO) and Drybook.  There are any number of reasons for this.  First, if used correctly, it can be a tool that holds any and all information regarding a specific job.  Second, it will serve as a resource to plan for the future. Third, ...

A refresher course

How many franchises have heard of the monthly webinar called Office Space?  It is group specifically geared toward franchise office staff. Not Production, Not Marketing, Not Owners. The calls are usually the last Thursday of the month and last no more than 30 minutes.  I have been listening to the calls almost since the beginning.  ...

Following Directions

My habit since WorkCenter was released has become to regularly check the release notes to try and keep on top of the changes that are taking place.  The rate of change has slowed down of late but knowing that DryBook is being incorporated into WC “soon” has kept me looking just as frequently.  While at ...

uh oh

We always talk about the updates that are made to software we use.  We are notified every time Apple updates our phones.  With the apps in the cloud now, we don’t even have to do anything to receive these updates.  Most of the time, we never even think of the “hardware.”  I learned the hard ...

The Game Plan

The Servpro Industries Focus for March is The Game Plan.   In order to execute a great game plan, you have to have the tools needed.  We all have the tools we need in terms of DyBook and WorkCenter, both Office and Marketing.  If these tools are used efficiently and effectively, the franchise will see great ...

Cycle time

As I have mentioned before, how a job is classified makes a difference in scores.  A job can be classified as standard or non-standard.  Upon dispatch, it is assumed that all jobs are standard, meaning there will be a 3-4 day drying time.  If, upon arrival, this turns out not to be the case, on ...