Office Space

Servpro Corporate has a new monthly webinar/conference call that is targeted specifically towards office staff.  Not Marketing, not Production, not Owners.  It is called Office Space and is a 30 minute call with great information.  It happens the last Thursday of every month.  September’s call revolved around the Xactimate Integration that is now available in WCO. ...

HOT! HOT! HOT!

HOT! HOT! HOT!
    Okay, now that we have all gotten over the surprise of the convention being in Las Vegas this year, we need to prepare to make the most of our time out there!     Be sure to pack cool, light colored clothes.  109 degrees will be a “cool” day. Good luck to those playing ...

The only constant thing is change

The only constant thing is change
As I mention in every WorkCenter class I teach, check the release notes often.  Since WorkCenter is relatively new, updates will be happening at a rapid fire pace.  Although this pace has slowed down a bit, changes are still being made. There is a change scheduled to be implemented next Monday night, May 9.  Please ...

Attention!!! Attention!!!!

Attention!!!  Attention!!!!
Please take the time to read the Monday Bulletin pack today.  DryBook Mobile version 2 has been released.  Bulletin 4940-F details the steps each franchise has to take to download, install and start using DBM ver 2.  It is imperative that each franchise take these steps as DBM ver 1 will STOP WORKING on April ...

Local job vs Dispatch Job

Quite often a job will begin locally and then a few days (okay, maybe weeks) later, the job will be dispatched to the franchise from the Call Center and appears in WorkCenter.  What to do??  We actually had the same issue with DryBook.  Our advice then was to keep your local job, make sure the ...

Happy Valentine’s Day

Happy Valentine's Day
Happy Valentine’s Day to All!           Stay Warm!!!

Searching and Avoiding

Contrary to popular belief, sometimes more is not always better.  This is exactly the case in WorkCenter Office.  Last year we had so many training classes for office and I showed the videos that Spencer recorded to go along with the Ashley Jenkins scenario.  I even watched the videos with you-for the most part!  Fast ...

Oh boy!!!

My week has been quite exciting.  I saw the launch of a pilot program yesterday that many franchises are eagerly awaiting.  I saw the launch of the DryBook and Xactimate integration!  It is being beta tested now and will be released soon with DryBook version 2.  The integration means that there will be no more ...

Common QB errors

When doing FFA’s in bulk, I can usually spot trends.  Two trends that stick out from this year’s review are the use of the account Payroll Expenses and the way franchises book Subcontract income and Subcontract expenses. First, many franchises have switched to a payroll service instead of taking care of payroll in house.  If, ...

Wow!

Oh boy!  We now have the second coming of the Polar Vortex! Tennessee encased in ice and snow!  Yikes!!  I know franchises have been slammed.  Bad time of year for this to happen.  Ha!  Especially when I need information from franchises.  I have completed most of the franchise FFA’s for this “season”.  I did notice ...