The Game Plan

The Servpro Industries Focus for March is The Game Plan.   In order to execute a great game plan, you have to have the tools needed.  We all have the tools we need in terms of DyBook and WorkCenter, both Office and Marketing.  If these tools are used efficiently and effectively, the franchise will see great ...

Cycle time

As I have mentioned before, how a job is classified makes a difference in scores.  A job can be classified as standard or non-standard.  Upon dispatch, it is assumed that all jobs are standard, meaning there will be a 3-4 day drying time.  If, upon arrival, this turns out not to be the case, on ...

Servpro TV

Just watched the latest edition of SERVPRO Television.  There is a segment on WorkCenter Marketing and the WorkCenter Marketing Mobile App for iPads and iPhones.  WorkCenter Marketing and the WorkCenter Marketing mobile are two great methods for keeping track of COI’s and the information that has been left with them.  The Marketing Mobile app is ...

A group of our own!

Lori passed an email along to me today that contained some great information.  The training department at Servpro Industries recently started a monthly webinar, titled Office Space.  I have written about it in the past.  This month’s topic is perfect for all those who work in the office.  “They” say we are all connected in ...

Referrals anyone?

Sat in on an interesting conference call yesterday.  The topic was everybody’s favorite, WorkCenter Marketing.  As I visited more and more offices this fall, I heard a familiar refrain; “the reporting is not giving us the information that we need.”  Yesterday’s call was addressing just that.  And if they (Corporate) can deliver what was discussed, I believe ...

Ch-Ch-Ch-Ch-Changes!!!

Coming to you from beautiful downtown Gallatin, TN.  Jeff Fields and Jason Wix are currently going through their presentation. Lots of cool stuff coming down the pike!!!  The IT department and I share the same philosophy- work smarter, not harder!!  Within a relatively short period of time, new functionality, audit scrub, the demise of DryBook ...

Hellooooooooo? Anybody out there??

Those of you who have been to any of my classes know my philosophy is working smarter-not harder!  I teach my classes to make everyday tasks or processes easier and less painful.  In June, the integration between Xactimate and WorkCenter became active.  To date, we have only a handful of franchises actively using the integration. ...

Released today!!

Released today!!
In today’s bulletin pack is a bulletin that I have been waiting for since-well, for a while! Bulletin 4962-F. Those of you attending Lori’s Marketing Clubs this week and next will get to see a demo of the new WorkCenter Marketing Manager Mobile app for iPhone and iPad!!  It will, hopefully, remove reluctance to use WorkCenter ...

Welcome to Monday

You know it’s a Monday when……… We have had reports of franchises not being able to access WorkCenter.  Tech support has been notified and it is being worked on.  Hopefully this will not last long!!    

Local job vs Dispatch Job

Quite often a job will begin locally and then a few days (okay, maybe weeks) later, the job will be dispatched to the franchise from the Call Center and appears in WorkCenter.  What to do??  We actually had the same issue with DryBook.  Our advice then was to keep your local job, make sure the ...