Servpro TV

Just watched the latest edition of SERVPRO Television.  There is a segment on WorkCenter Marketing and the WorkCenter Marketing Mobile App for iPads and iPhones.  WorkCenter Marketing and the WorkCenter Marketing mobile are two great methods for keeping track of COI’s and the information that has been left with them.  The Marketing Mobile app is ...

2017 Kickoff Video

SERVPRO TV has released the 2017 kickoff, hosted by Rick Isaacson.  It was a very informative episode.  It contained segments with Jeff Fields, Chad Lewis, John Sooker, Laura Williams Chris Layfield, Jennifer Bowers, Maria Young, Dave Loeb and Donna Dutton.  These names should be familiar to you as they are frequently the authors of many of ...

You are never too smart…

You are never too smart...
Lately, I have been on the road more, visiting more and more franchises.  I always learn something from you!! Recently, I learned something about DryBook Mobile.  You don’t need to have the address of the job written down on a piece of paper.  All you need to do is swipe to the left on the ...

Something new and different….

Twice this week I have gotten phone calls regarding invoices.  Seems we are all creatures of habit and like our old standby’s.  Back in the summer, bulletin 4995-F went out regarding royalty reports no longer needing copies of invoices.  Bulletin 5048-F informed the franchise community that there was a zip file put up on ServproNET ...

A group of our own!

Lori passed an email along to me today that contained some great information.  The training department at Servpro Industries recently started a monthly webinar, titled Office Space.  I have written about it in the past.  This month’s topic is perfect for all those who work in the office.  “They” say we are all connected in ...

Tis the Season…….

Tis the Season.......
Well, I didn’t keep my New Years 2016 resolution.  Is anyone surprised?  I am not. However, I do know there is exciting stuff coming down the pike in 2017 from Servpro Industries. And, contrary to popular belief, these changes are being made to help the franchise.  As I say in my classes, the changes are ...

Referrals anyone?

Sat in on an interesting conference call yesterday.  The topic was everybody’s favorite, WorkCenter Marketing.  As I visited more and more offices this fall, I heard a familiar refrain; “the reporting is not giving us the information that we need.”  Yesterday’s call was addressing just that.  And if they (Corporate) can deliver what was discussed, I believe ...

Ch-Ch-Ch-Ch-Changes!!!

Coming to you from beautiful downtown Gallatin, TN.  Jeff Fields and Jason Wix are currently going through their presentation. Lots of cool stuff coming down the pike!!!  The IT department and I share the same philosophy- work smarter, not harder!!  Within a relatively short period of time, new functionality, audit scrub, the demise of DryBook ...

Office Space

Servpro Corporate has a new monthly webinar/conference call that is targeted specifically towards office staff.  Not Marketing, not Production, not Owners.  It is called Office Space and is a 30 minute call with great information.  It happens the last Thursday of every month.  September’s call revolved around the Xactimate Integration that is now available in WCO. ...

Hellooooooooo? Anybody out there??

Those of you who have been to any of my classes know my philosophy is working smarter-not harder!  I teach my classes to make everyday tasks or processes easier and less painful.  In June, the integration between Xactimate and WorkCenter became active.  To date, we have only a handful of franchises actively using the integration. ...