HOT! HOT! HOT!

HOT! HOT! HOT!
    Okay, now that we have all gotten over the surprise of the convention being in Las Vegas this year, we need to prepare to make the most of our time out there!     Be sure to pack cool, light colored clothes.  109 degrees will be a “cool” day. Good luck to those playing ...

Reduce duplication of effort!

Or as I say in my classes, work smarter, not harder.   Xactimate® now integrates with DryBook™! For any XactAnalysis® job, you can now begin your estimate in Drybook™ and once the job is checked back into WorkCenter™ Office, the estimate can be sent to Xactimate®.  Spencer at Servpro Industries has held webinars outlining how ...

The only constant thing is change

The only constant thing is change
As I mention in every WorkCenter class I teach, check the release notes often.  Since WorkCenter is relatively new, updates will be happening at a rapid fire pace.  Although this pace has slowed down a bit, changes are still being made. There is a change scheduled to be implemented next Monday night, May 9.  Please ...

Released today!!

Released today!!
In today’s bulletin pack is a bulletin that I have been waiting for since-well, for a while! Bulletin 4962-F. Those of you attending Lori’s Marketing Clubs this week and next will get to see a demo of the new WorkCenter Marketing Manager Mobile app for iPhone and iPad!!  It will, hopefully, remove reluctance to use WorkCenter ...

Attention!!! Attention!!!!

Attention!!!  Attention!!!!
Please take the time to read the Monday Bulletin pack today.  DryBook Mobile version 2 has been released.  Bulletin 4940-F details the steps each franchise has to take to download, install and start using DBM ver 2.  It is imperative that each franchise take these steps as DBM ver 1 will STOP WORKING on April ...

Welcome to Monday

You know it’s a Monday when……… We have had reports of franchises not being able to access WorkCenter.  Tech support has been notified and it is being worked on.  Hopefully this will not last long!!    

DryBook and the Audit System

By now, franchises have been made aware of the initial inspection questions in DryBook.  If the franchise encounters a situation that hinders the production of a job, such as no access to the job site, answering yes to the first question on the initial inspection page will, in effect, “stop the clock” on the cycle ...

Local job vs Dispatch Job

Quite often a job will begin locally and then a few days (okay, maybe weeks) later, the job will be dispatched to the franchise from the Call Center and appears in WorkCenter.  What to do??  We actually had the same issue with DryBook.  Our advice then was to keep your local job, make sure the ...

Happy Valentine’s Day

Happy Valentine's Day
Happy Valentine’s Day to All!           Stay Warm!!!

Stages of Development

Most franchise owners are aware of the Stages of Development model that Servpro Industries has created.  It guides a franchise along in terms of volume, staffing, equipment and where the franchise should be in its life. The Stages board has recently revised the percentages that franchises should measure their expenses against.  It is quite amazing ...